TERMS AND CONDITIONS
*All times are local UK time.
By using "our website" any "online
booking service" or by "checking in"
you are agreeing to be bound by
the Terms and Conditions detailed below which form the basis of your
contract with St Albans Guest House.
In the Terms & Conditions set out
below, "Guests", "you" and "your party"
refers to all persons in your
party and or named on the booking/registration form, which includes
any individual/s subsequently added or substituted at a later date.
"Guest House", "we", "us" and "our" all refer to St Albans Guest
Please print and retain a copy
of this Agreement for your records as it may occasionally be updated.
Making a booking / checking in
By making a booking / checking in you are confirming that you are
authorised to do so on behalf of all persons in your party
named in the booking/registration form and you are acknowledging that
all members of your party agree to be bound by these
- All bookings are payable in advance (non-refundable rate at time of booking).
In the event of a failed card we will contact you by email, you will have 24 hours (or until 15:00 on arrival day for same/next day bookings)
to provide a valid card to prevent cancellation of your booking. Cards accepted online: Visa, Mastercard and most debit cards.
Card Holder -
Bookings are only accepted by the person who is the genuine cardholder.
The card used is required to be shown on arrival,
unless the genuine cardholder is paying for the guest, then we require the cardholder authorisation to take payment with a photo of the front face of the card as proof of cardholder name.
This is to comply with Visa/MasterCard rules, in the interests of preventing fraud in protecting the genuine cardholder against fraudulent use of their card...
Tax/VAT - No Tax or VAT payable on reservations.
- We only accommodate Adults and Children 14 years and over (No babies, Children under 14 years of age)
with a maximum of 1 person in a single room, or 2 persons in a double or twin room.
Not allowed in the premises due to allergies: any Pets, & Guide dogs.
- Personal belongings are restriced to travel related items only in the bedrooms and we may refuse such items (including ointments) that we consider
could cause damage to the premises, disrupt the comfort and enjoyment or cause offence to other guests, our members of staff and their health and safety.
- Earliest Check-in 16:00, Latest Check-in 23:00. Latest Check-out 10:00.
- outside normal hours are by our prior agreement only and subject to additional payment.
- Guests are not permitted to
smoke in the building. Should there be any evidence that
smoking has taken place you and your party will be asked to leave
(your booking cancelled) and
pay £150 to provide for the cost of decontamination to protect our
staff and future guests.
- We reserve the right and you hereby
authorise us to charge your credit or debit card for any damage incurred to
your room/s or the Guest House during your stay (including without limitation
specialist cleaning) or for any items that are missing when you leave.
- Guests are requested to conduct themselves appropriately at all times, to have respect for the smooth running of the Guest House,
its property and not to disrupt the comfort and enjoyment or cause offence to other guests, our members of staff and their health and safety.
We reserve the right to refuse accommodation or services to you and members of your party,
if in our reasonable opinion we consider this provision to have been breached.
Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
No Show - your booking will be cancelled and the total price of the reservation remains payable (no refund).
All reservations that are non-refundable, cannot be modified and the total price of the reservation remains payable (no refund).
- Guest House accepts no
liability and will not pay any compensation where the performance of its
obligations is prevented or affected directly or
indirectly by or as a result
of force majeure or any circumstances beyond its reasonable control including,
but not limited to, flood, earthquake,
extreme adverse weather conditions,
natural disasters, other acts of God, acts of terrorism, fire or failure of
electric power, gas, water, or other utility service, plant machinery,
computers, vehicles or any collapse of building structures.
Limitation of Liability
will not be responsible for the loss or damage to any Guests vehicle parked at or
near to the Guest House.
We will not be responsible for the loss or
damage of any Guests property left in the Guest House. We will not be liable for any
indirect, consequential loss
or pure economic loss (whether caused by our
negligence, its employees, agents or otherwise).